Terms and Conditions of Service for Arman Cab’s

1. Introduction

The following Terms and Conditions are adopted by all customers and clients of Arman Cab’s (“we”, “us”, “our”) upon booking and will apply to all taxis/private hire vehicles arranged through Arman Cab’s. By booking a journey, you agree to these Terms and Conditions.

2. Bookings

  • Arman Cab’s reserves the right to correct any errors in the information provided during the booking process, including pricing mistakes. If you do not wish to proceed after being informed of any corrections, you may cancel your booking, and any payments made will be refunded in full.

  • Arman Cab’s reserves the right to change the type of vehicle you have booked to ensure the fulfillment of the booking. We will endeavor to provide alternatives of a similar type and class if the requested vehicle is unavailable.

3. Payments

  • Payment does not cover additional requirements such as child seats. Any additional requests or changes that require a larger vehicle may incur extra charges, payable directly to the driver.

  • Deviations from the pre-booked route may incur additional charges, which must be paid directly to the driver.

  • Tips to drivers are discretionary and are not included in the booking fee.

4. Insurance

  • Arman Cab’s and its drivers are not responsible for any damage or loss of goods during a trip. Customers are responsible for insuring their goods if necessary.

5. Cancellations and Refunds

  • Cancellations must be made via email to [email protected] or by phone at 01273 232323. Refunds depend on the timing of the cancellation as follows:

Refund Policy:

  • 1-4 passenger vehicles:

    • More than 7 days before the journey: 90% refund

    • Between 6 days and the day of travel: 50% refund

  • 5-7 passenger vehicles:

    • More than 14 days before the journey: 90% refund

    • Between 13 days and the day of travel: 50% refund 

  • Failure to show up at the agreed pick-up point within 10 minutes of the agreed time may be treated as a cancellation without refund. Additional waiting time or parking charges may apply and must be paid directly to the driver.

  • Refunds or charges for the return leg of a journey will be calculated based on the above policies.

  • Credit account customers are exempt from cancellation charges unless a driver has already been dispatched.

6. Liability

  • Estimated trip times and arrival times provided are for guidance only and may be affected by traffic, weather conditions, or other unforeseen circumstances. Customers are responsible for allowing adequate time for their journey.

  • Arman Cab’s is not liable for any losses resulting from delays or missed connections, including flights and trains.

7. Behaviour

  • Arman Cab’s and its drivers reserve the right to terminate a trip if passenger conduct is disruptive or unsafe. No refunds will be provided for terminated trips.

  • Passengers are not permitted to consume alcohol in the vehicle.

  • Drivers may refuse carriage to passengers under the influence of alcohol or drugs.

8. Limitations and Exclusions

  • Arman Cab’s and its drivers are not responsible for:

    • Loss or damage to items valued over £50 unless agreed at the time of booking.

    • Transporting hazardous, illegal, or perishable items.

    • Consequential losses, including loss of profit or revenue.

    • Delays caused by circumstances beyond our control, such as weather, traffic, or acts of God.

9. Pricing

  • Fixed prices may be offered for certain journeys and must be agreed upon at the time of booking. Deviations from the agreed route may result in additional charges.

10. Airport Transfers

  • Airport transfers must be booked in advance and include a 45-minute waiting period from the flight’s landing time. Additional waiting time or parking charges may apply and must be paid directly to the driver.

  • Full payment for airport transfers must be made in advance.

  • Meet-and-greet services are included at the designated terminal pick-up points.

11. Amendments to Terms

  • Arman Cab’s reserves the right to amend these Terms and Conditions at any time. Updated terms will be published on our website.

12. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us: