Not All Disabilities are Visible
At Arman Cab’s, we are committed to providing safe, respectful, and accessible transport to all passengers. We recognise the rights of disabled people under the Equality Act 2010 and strive to accommodate diverse needs wherever reasonably possible within the scope of our operations.
In accordance with the law, all drivers must accept assistance dogs accompanying disabled passengers, including guide dogs, hearing dogs, and other certified service animals.
• No additional charges will be applied for assistance dogs.
• Drivers are not permitted to refuse carriage of an assistance dog unless they hold a valid medical exemption certificate, issued and approved by the relevant licensing authority.
While we aim to create a comfortable working environment for our drivers, Arman Cab’s does not accept pets in vehicles, with the exception of certified assistance dogs as described above.
This policy ensures consistency, hygiene, and consideration for drivers with allergies or phobias. We thank customers for their understanding.
Arman Cab’s currently does not operate any wheelchair-accessible vehicles (WAVs) in our own fleet. We regret that we are unable to provide transport for passengers who require a WAV and are unable to transfer into a standard car.
Where possible, we may subcontract or refer journeys to providers that can accommodate wheelchair users. For pre-booked journeys, customers are encouraged to contact us in advance so we can advise on availability or help signpost to a suitable service.
We are, however, happy to carry foldable wheelchairs or mobility aids that can be safely stored in the boot of a standard vehicle. Drivers are expected to assist with loading and unloading these items unless they hold a valid medical exemption.
All Arman Cab’s drivers are licensed and regulated by their respective local authorities. As such, they are expected to comply with all laws and local licensing obligations, including those related to disability access and assistance.
Drivers are required to:
• Assist disabled passengers into and out of the vehicle where appropriate
• Load and unload mobility aids, including foldable wheelchairs
• Provide respectful, clear communication
• Carry and present a medical exemption certificate if they are exempt from any duties
We aim to support passengers with hearing or visual impairments by:
• Speaking clearly or offering written alternatives when needed
• Guiding passengers safely to or from the vehicle when requested
• Clearly announcing arrival at pick-up locations when appropriate
To provide the best experience, we kindly ask that passengers inform us of any accessibility needs at the time of booking, so that the appropriate notes can be added and shared with the driver in advance.
If you have concerns or feedback about accessibility or driver conduct, please contact our team. We take all complaints seriously and investigate in accordance with our internal policy and licensing obligations.
Written: Use the Contact Form
Phone: 01273 232323
